Reference

Privacy Policy for Your bos138 Account

We keep this page focused on what happens to your account data, cookie records, device signals, and support messages before you confirm anything.

Account dataCookie recordsSupport messagesDevice signals

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What This Policy Covers In Indonesia

bos138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy covers the details we collect when you create, verify, or maintain a bos138 account: name, phone number, payment reference, device model, browser type, cookie ID, and the time you contact support. We use those records to keep login sessions stable, confirm a DANA, OVO,

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GoPay, or QRIS request, stop duplicate account actions, and answer change requests with the right history attached. We do not ask for more than we need, and we keep records only for the period needed for service, dispute handling, and legal duties under Indonesian rules or
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other local rules that apply. If a rule conflicts by region, the local rule controls.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

How You Reach Us About Data

When you want to check, correct, or move a record, we keep the path short. Use live chat, WhatsApp, or email, and our team replies every day from 08.00-22.00 WIB. On desktop, the Privacy Policy link sits in the footer; on mobile, open the menu first. We may ask you to confirm the registered phone number, a recent transfer reference, or the device you used so we only change the right account.

Team online

Live Chat

Open the chat box from desktop or mobile, then send your request with the registered phone number. We use it for correction checks, export requests, and status updates during 08.00-22.00 WIB.

Send the same request through WhatsApp if that is easier on your phone. Add your account name, the last transfer reference, and the change you want, and we will reply within support hours.

Email

Email works well when you want a written record of the request. Attach a clear message from your registered address, and we will use it for data access, correction, or retention questions.

HOW WE HANDLE

What We Keep And Why

We keep data handling narrow and practical. Cookies remember your session, language choice, and the pages you move through so you do not have to repeat steps on every visit.

Data We Keep

We keep profile fields, login timestamps, and request history so we can verify the account and answer you with the right record. If anything looks wrong, send the correction through chat or email and we will check it against your stored details.

Cookie Use

Cookies store your language setting, session status, and page path. They help us remember the device you used on desktop or mobile, and you can clear them in your browser if you want a fresh session.

Device Checks

If a login starts from a new Android browser, an iPhone, or a desktop that we have not seen, we may ask for a one-time code or a confirmation through the registered phone number before the session opens.

Retention Window

We keep support transcripts and account records only for as long as needed to handle the request, resolve disputes, or meet local legal duties. After that period, we remove or anonymize what is no longer required.

Change Requests

You can request a data correction, a copy of your records, or a closure request through live chat, WhatsApp, or email. We may ask for matching details so we update the right account and not a similar one.

Sharing Limits

We share records only with payment processors, technical vendors, or authorities when a lawful request requires it. DANA, OVO, GoPay, and QRIS references are used only to match your transaction, not to build a profile.

Questions We Hear About Privacy

These questions cover the points you usually ask before you send a login, a transfer reference, or a correction request. We answer them here so you know what we collect, how long we keep it, and where to reach us during 08.00-22.00 WIB from desktop, Android, or iPhone. If your request depends on region, local law decides whether we can act on it.

We collect the details you type in, such as name, phone number, and login contact, plus device and cookie records that help us keep the session consistent. If you change a field, we keep the earlier value for audit history.

Yes. Cookies remember your language choice, recent session, and the device path you used on Chrome, Safari, or another browser. They do not expose your password, and you can clear them in your browser settings at any time.

We keep records only as long as needed for account service, support handling, dispute checks, and local legal duties. After that period, we remove or anonymize the parts we no longer need to hold.

Yes. Send the request through live chat, WhatsApp, or email, and include the registered phone number plus the change you want. We may ask for one matching detail before we edit the record.

Only our internal support team, selected technical vendors, and payment processors that help match transactions like DANA, OVO, GoPay, or QRIS. We share nothing beyond what is needed for the request, and outside requests need a lawful basis.

Yes. If local law allows the request, we can process it; if not, we explain the limit and keep the record only as long as the rule requires. That includes requests tied to region or account verification.

Privacy Policy for Your bos138 Account

How You Reach Us About Data

Live Chat

WhatsApp

Email

What We Keep And Why

Data We Keep

Cookie Use

Device Checks

Retention Window

Change Requests

Sharing Limits

Questions We Hear About Privacy

01 What data do you collect when I open an account?

02 Do you use cookies on mobile and desktop?

03 How long do you keep my records?

04 Can I ask for a correction or copy?

05 Who can see my data?

06 Does local law affect access or removal?

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